Privacy Policy

Sviv2 Privacy Policy – Our Commitment to Protecting Your Personal Data

At sviv2, your privacy is not merely a priority — it is our responsibility. This document clearly explains how we collect, use, store, and protect the personal information of every member.

Updated: January 2026
Your Data Is Secure
SSL 256-bit Encryption
256-bit
SSL Encryption
24/7
Security Monitoring
0
Sale of Data to Third Parties
KYC
Secure Identity Verification

1 Personal Information We Collect

When you register or use the sviv2 platform, we collect various types of information to ensure a safe, smooth, and quality gaming experience. Data collection is carried out transparently and solely for the purposes stated in this Privacy Policy.

The types of information we collect include:

  • Registration information: Full name, date of birth, mobile phone number, email address, and the password you set when registering your account.
  • Identity verification information (KYC): A copy of your MyKad, passport, or valid driving licence, along with a selfie photo for account verification and legal compliance purposes.
  • Financial information: Bank account details, e-wallet account numbers (such as Touch 'n Go eWallet or GrabPay), and transaction records for deposits and withdrawals.
  • Technical information: IP address, device type, web browser used, operating system, general location data, and platform activity logs.
  • Gaming activity information: Wagering history, games played, session duration, and overall platform usage patterns.
  • Communications: Records of conversations with our customer support team via Live Chat, Telegram, or email.
We only collect information that is genuinely necessary for platform operations. No sensitive or irrelevant data is collected without your consent.

2 How We Use Your Information

Every piece of data collected by sviv2 is used responsibly and only for legitimate purposes. We will not use your information for any purpose beyond the scope stated here.

Purpose of Use Types of Data Used
Account management and verification Name, email, phone number, KYC documents
Financial transaction processing Bank details, deposit & withdrawal records
Fraud prevention & security IP address, activity logs, account activity
Customer support Communication records, account history
Service improvement & analytics Platform usage data, navigation patterns
Legal & regulatory compliance KYC documents, transaction records
Promotional communications (with consent) Email, phone number

If you no longer wish to receive promotional communications from us, you may unsubscribe at any time by contacting our customer support team or using the unsubscribe link in any promotional email you receive.

3 Data Storage and Security

The security of your personal data is sviv2's absolute priority. We continually invest in the latest security infrastructure to ensure your information is always protected from unauthorised access, disclosure, or loss.

The security measures we have implemented include:

  • 256-bit SSL encryption: All data transmitted between your browser and sviv2 servers is protected by military-grade encryption. This means sensitive information such as passwords and financial details cannot be intercepted by third parties.
  • Static data encryption: Data stored in our databases is also encrypted using the latest AES-256 encryption algorithm.
  • Strict access controls: Only authorised sviv2 staff with a legitimate operational need are permitted to access member personal data. All access is logged and monitored.
  • 24/7 Monitoring: Our systems are continuously monitored around the clock by our cybersecurity team to detect any threats or suspicious activity.
  • Periodic auditing: Our security infrastructure is regularly audited by independent third parties to ensure compliance with the latest industry standards.

Your personal data will be retained for as long as your account is active or as required to fulfil applicable legal and regulatory obligations. Once an account is closed and all obligations are settled, data will be deleted or anonymised in accordance with our data retention policy.

Security Note: sviv2 will never ask for your password via email, Live Chat, or any other communication channel. If you receive such a request, it is a fraudulent attempt — please ignore it and report it to us immediately.

4 Sharing Information with Third Parties

Sviv2 does not sell, rent, or trade your personal data to any third party for marketing purposes. This commitment is central to the trust you place in us.

However, in certain limited and strictly controlled situations, we may share your information with the following parties:

  • Payment service providers: Licensed payment gateway providers such as FPX, DuitNow, and e-wallet providers that process your financial transactions. They receive only the minimum information required to process a transaction.
  • Technology service providers: Companies that assist us in managing the technical infrastructure, including server hosting and system support services. They are bound by strict confidentiality agreements.
  • Regulatory authorities: Where required by Malaysian law or a directive from a legitimate regulatory authority, we may be obligated to disclose certain information to the relevant authorities.
  • Anti-fraud body: In our efforts to combat fraud and money laundering, sviv2 may share necessary information with relevant bodies or agencies.
Every instance of data sharing with third parties is subject to binding data protection agreements. These third parties are prohibited from using your data for any purpose other than those specified in the agreement.

5 Cookies and Tracking Technologies

Sviv2 uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns, and ensure the security of your login session.

Types of cookies we use:

  • Essential cookies: Required for core platform functions such as login session authentication, bet slip management, and account security. These cookies cannot be disabled.
  • Performance cookies: Collects information on how you use the platform — pages visited, time spent, and any errors encountered. This data is used for continuous improvement.
  • Functionality cookies: Saves your preferences such as language, display settings, and game preferences so you do not need to reset them every time you log in.
  • Analytics cookies: Helps us understand user demographics and navigation patterns in aggregate and anonymous form for product improvement purposes.

You can manage or disable non-essential cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the sviv2 platform.

6 Your Rights Regarding Personal Data

As a sviv2 member and an individual whose personal data we handle, you have the following rights, which we fully respect and will act upon upon request:

Right of Access

You may request a copy of all personal data we hold about you at any time.

Right to Rectification

If any of your information is inaccurate or incomplete, you have the right to request that we correct it.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal requirements and contractual obligations.

Right to Object

You may object to the processing of your data for direct marketing or promotional communications at any time.

Right to Restriction

Under certain circumstances, you may request that we temporarily restrict the processing of your personal data.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for transfer if required.

7 Children's Data Protection

The sviv2 platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.

If we find that a person under the age of 18 has registered an account on sviv2, the account will be closed immediately and all related data will be deleted from our systems. If you are aware of or suspect that a minor has registered on our platform, please contact our support team as soon as possible.

Child protection: Parents and guardians are advised to monitor their children's online activities and ensure that family devices are protected with appropriate parental controls.

8 Links to Third-Party Websites

The sviv2 platform may contain links to third-party websites or services in certain contexts. Please be aware that the sviv2 Privacy Policy does not apply to those third-party websites. Each third-party website has its own privacy policy, which you should review separately.

Sviv2 is not responsible for the privacy practices or content of third-party websites. We encourage you to exercise caution and read the privacy policy of any website you visit after leaving the sviv2 platform.

9 Amendments to This Privacy Policy

Sviv2 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data handling practices, new legal requirements, or service improvements. The "Updated" date at the top of this document will always indicate the latest version in effect.

For amendments involving material changes to how we handle your data, we will endeavour to notify you via in-platform notifications or your registered email before the changes take effect. Continued use of the sviv2 platform after the amendment effective date is considered your acceptance of the updated Privacy Policy.

10 How to Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding personal data as outlined in this Privacy Policy, you may contact the sviv2 Data Protection Officer team through the following channels:

  • Live Chat 24/7: Available directly on the sviv2 platform for immediate response.
  • Email: [email protected] – for privacy-related enquiries and data access requests.
  • FAQ Page: Visit FAQ section us for answers to the most frequently asked questions.

We are committed to responding to all privacy-related enquiries within 5 business days. For requests requiring action such as data deletion or transfer, the process will be completed within 30 business days from the date the request is received.

To protect your data security, any requests related to personal data may require additional identity verification before we can process them.
Why Choose sviv2

Data Protection You Can Trust

We do not merely promise privacy — we deliver it through industry-leading technology and best practices.

Military-Grade Encryption

All data is transmitted and stored using 256-bit SSL and AES-256 encryption — the same technology used by global financial institutions.

Secure & Trusted KYC

Our identity verification process uses an integrated KYC system that ensures your documents remain secure at all times without any compromise.

No Data Selling

Sviv2 has never and will never sell, rent, or trade members' personal data to any third party for marketing purposes.

Continuous Threat Monitoring

Our cybersecurity team monitors the infrastructure 24/7 to detect and neutralize any threats before they affect you.

Data Control in Your Hands

You are in full control — access, correct, delete, or download your data at any time. Your rights are respected and upheld without conditions.

Independent Security Audit

Our systems and privacy practices are periodically audited by independent external bodies to ensure compliance with the latest data protection standards.

Your Data, Our Responsibility

Join sviv2 with Complete Confidence

Your privacy is protected, your data is secure, and your gaming experience is our priority. Register today and experience the difference of a platform that truly cares about you.

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